How fast are orders being processed?

We process standard orders within 1-2 business days, then ship them via Royal Mail. In case of preorders, we always state a specific date on which day we will start dispatching orders.

Shipping

Within UK (England, Scotland, Wales and Northern Ireland) we currently only offer signed service which is not trackable. We use Royal Mail and charge £3.50 for 2nd Class and £5 for 1st Class delivery service.

Outside UK we currently offer Royal Mail tracked and signed service. We charge fixed shipping cost of £15 per order.

Can I modify or cancel my order?

If you want to cancel or modify your order send an email to support@nihaoplanet.com with your order number and we’ll do our best to update or cancel your order if it hasn’t been dispatched yet.

What forms of payment do you accept?

We use PayPal to process the payments. You don’t need a PayPal account to use this system and you can use Visa, MasterCard and other cards to pay.

What is a preorder and when will my order ship?

We offer some items for sale before they actually arrive at our warehouse from the factory. When you preorder these items, we’ll ship them out 1–2 business days after they’re ready.

Once you’ve placed your order, you can double-check our estimated restock date on the product page. We’ll send you a confirmation email once the order is dispatched.